Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support centre at +27 72 989 3438 and we will see what we can do.
Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.
You may have received an error message during your purchase process.
It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.
This could have been caused by many factors:
1. Your session expired and you were taking too long to complete the order.
2. Your internet connection has cut out.
3. An issue with your computer.
4. Your credit card was invalid (there should be a specific error message indicating this).
Next steps:
1. Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.
2. Before attempting another purchase, please email us at info@bitesandsites.co.za or call us a with the details of your concerns and we will do our best to assist you.
Parking is available at each tour’s starting location. After you purchase tickets, you’ll receive emails with parking suggestions.
Yes, we have non-alcoholic alternatives at all our stops. For families with toddlers/babies in strollers, we suggest contacting us about private tour options.
Our tours combine architectural commentary, historical facts, outdoor art, local culture and culinary insight into a unique 3.5-hour experience. Imagine walking through the city eating our local artisans’ most delicious foods while learning the neighborhoods from real locals.
Please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, diabetic, allergy, etc.) when you purchase your tickets. As long as we know in advance, we can accommodate your needs.
Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance
If a date and time is sold out, there is always a good chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in if you do not see availability.
Gratuities are greatly appreciated by the guides, although not mandatory. We already tip the waitrons at the eateries that we visit on tour, but feel free to reward service excellence. The standard gratuity in the South African service industry is 10%-15%.
Yes, bathrooms are available during the tour at selected food-tasting locations.
The tours are held rain or shine. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. During the winter seasons it’s important to bring a light rain jacket. We advise to check the weather conditions for your day’s event and dress appropriately.
Locations in the Stellenbosch town centre are wheelchair accessible. However, our Kayamandi tour is not wheelchair accessible. For all our tours, we recommend contacting us for private tour options where we’d happily adapt the route to suit your specific needs.
You can book a German-speaking guide for a private Classic Cape Cuisine walk or private Foodies on Foot tour. Subject to guide availability. Rates depend on the group size, please contact us for details.
We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more).
You should bring a camera, small bottle of water and wear comfortable shoes. When it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses. During the winter seasons it’s important to bring a light rain coat.
